Remote Support...anywhere
TEAM now offers a comprehensive and secure remote support option utilizing the BOMGAR platform. Now, without the need for complicated software setups with firewall and VPN exceptions, TEAM can (with your permission) remote into your computer no matter where you are as long as you have an internet connection.
• Any OS
It doesn’t matter if you are running Mac OS 10.4 or 10.6, or even if you are running Windows XP or LINUX. If you have a web browser and an internet connection TEAM can work on your computer just as if we were sitting in front of it.
• Secure
But this doesn’t mean you are leaving a backdoor open to your network or your computer. BOMGAR sessions are unique. You have to okay each session and the software automatically uninstalls when the remote session is complete.
• Green-in more ways than one
In today’s tight economy it makes sense to save money where you can. Remote support saves you a trip charge, and the associated carbon footprint with having a tech drive to you. Save money and save the environment.
Remote Advantage
• Time
Your time is valuable. Rather than bundling your computer up in your car and driving into the store, or calling and scheduling a service call, you can now just call 651-738-1134 and request a remote session. From something as simple as getting your new printer up and running to getting help troubleshooting your server, support is now as quick as a phone call and a few click on your web browser away.
• Hardware
Even hardware issues (such as a failing Hard Drive) can be examined remotely. With BOMGAR it’s just as if the tech was sitting in front of your computer.
• Support Packages
If you have a larger company and prefer fixed costs, unlimited support contacts are available. Replace your in house help desk or IT with a TEAM flat rate package. Unlimited support at a fixed monthly rate is available. Please contact us to arrange for a sit down consultation on support options.
• Onsite
Of course remote can never replace 100% the need for a real person onsite. In the rare situation where someone is needed onsite TEAM offers a crack team of experienced IT professionals to come onsite and work with you on your issues.
Depending on your problem, our remote support sessions start at just $45.
